FREQUENTLY ASKED QUESTIONS

 

ARE THE WARMERS REUSABLE?

By airtight packaging the reaction can be stopped and the thermal output can be continued at a later time. This does not extend the total duration of the warmth period. Each purchase order includes at least 1 pressure seal bag for airtight packaging.

HOW ARE THE WARMERS DISPOSED OF?

After use, our heat pads can be disposed of in normal household waste (residual waste). They contain 100% natural, non-toxic ingredients.

HOW LONG CAN THE WARMERS BE USED?

Warmers work for several years if unopened.

WHAT IS THE DIFFERENCE BETWEEN BODY WARMERS AND MULTI-WARMERS?

The warmth output of the body warmer is at least 12 hours. Body warmers are self-adhesive on one side and can be attached to the underwear or inside of your garment. The heat duration of the multi-warmers is at least 20 hours. They have no adhesive function.

MY WARMING PADS DO NOT WARM UP PROPERLY. WHAT CAN I DO?

The development of the warmth is directly dependent on the oxygen available in the environment. If the heat development is not optimal, we recommend packing the warmers for several minutes in a "semi-closed environment" (e.g. jacket pocket), preferably 2 pieces together, as the pads warm each other up. Never leave warming pads open for activation, but always in a semi-closed environment such as a jacket or trouser pocket until they are pleasantly warm.

CAN WARMERS BE USED WHILE SLEEPING?

The heat generated by the warmers is transported and distributed throughout the body by the blood circulation. This process can be disturbed when warmers are pressed firmly against the skin. This could slow down the blood circulation, which can also happen during sleep. The heat will not be optimally distributed, but concentrated on a small area of skin, which is then warmed up disproportionately. Slight burns can be the result. In such a case, the affected skin area needs to be cooled and a doctor should be consulted.

MAY WARMERS BE USED BY CHILDREN?

With children, warming pads shall only be used under supervision. The warmers shall NOT be used with small children and infants, because of their thin and sensitive skin. Morever, children are usually not capable of articulating themselves, should the warmers become too warm.

CAN  I USE THE WARMES ALSO AT EXTREME HEIGHTS?

The functionality of our products is optimised for use in European latitudes. The majority of our customers use the warmers in heights up to approx. 3000 m. Nevertheless, we have been equipping mountaineers and expeditions since 1992, who keep telling us that the warmers even work well at extreme heights. Activation time, heat duration and max. temperature always depend on the environment in which the warmers are activated. The oxygen supply plays an important role here. At high altitudes, the activation time is longer than under "normal European conditions".

IS THERE A MINIMUM ORDER QUANTITY?

There is no minimum order quantity. We deliver any desired quantity.

CAN I RETURN OR EXCHANGE ORDERED GOODS?

You have a 14-day right of revocation. To exercise the right of withdrawal, the goods must be returned within the 14-day period to THE HEAT COMPANY, Ennspark 20, 5541 Altenmarkt, Austria. If incomplete, damaged or used goods are returned, the customer may be entitled to compensation for lost value. You shall bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 Euro or if, in the case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of revocation. Otherwise the return is free of charge for you. Exchange goods (if in stock) will be sent to you again without additional postage costs. If you return the goods within the 14-day period, the amount paid by you will be transferred to your account (bank, credit card or Paypayl).

DELIVERY TIME AND TRANSPORT?

  • Austria: 1-2 working days
  • Germany: 1-2 working days
  • Switzerland: 3-5 working days
  • France: 2-4 working days
  • EU (+Norway): 2-5 working days
  • Worldwide: 7-10 business days
Your parcel will be shipped at the latest 1 working day after your order. Whe paying in advance, your goods will be dispatched as soon as the invoice amount has arrived on our bank account. You can speed up the dispatch by sending us a copy of the transfer confirmation by e-mail (office@theheatcompany.com) or by fax (+43 (0) 50 172-33).

SHIPPING COSTS?

FREE DELIVERY EU-wide from EUR 25,- order value!

  • Austria: € 2,90 Cash on delivery fee: € 6
  • Germany: € 2,90 Cash on delivery fee: € 15,60
  • Switzerland: € 2,90 Cash on delivery fee: € 15,60
  • EU: € 2,90 Cash on delivery fee: € 15,60
  • Norway: € 2,90 Cash on delivery fee: € 15,60
  • Europe (not EU): € 14,- cash on delivery not possible