✓  Free shipping from € 25,-    ✓ Shipping within 1 working day


Country above € 25,- below € 25,- Service Delivery time
FREE € 2,90 UPS 2-4 Workdays

When will my order be dispatched?

Your parcel will be shipped 1 working day after your order latest. When paying in advance, your goods will be dispatched as soon as the invoice amount has arrived in our bank account. You can speed that up by sending a copy of the payment confirmation via e-mail (office@theheatcompany.com).

When will I receive my invoice?

After your order has been shipped, the invoice will be sent to your e-mail address.

Which value added tax (VAT) is applicable?

Prices for deliveries outside the European Union (EU) are displayed and charged without VAT. Prices for deliveries within the EU are displayed including 20% VAT for Austria. Deliveries to EU countries will be charged with the value added tax of the respective country once you filled in your delivery address during the checkout process.

What taxes apply to deliveries outside the EU?

Any customs duties or fees are borne by the recipient (except: Switzerland, Great Britain, USA, Canada). Deliveries to non-EU countries are subject to additional customs duties, taxes and fees. Further information on customs duties can be found, for example, under Taxes and Customs Union and on import turnover tax at zoll.de.


* All parcels need to be signed for in person

* Prepayment orders will be dispatched as soon as your prepayment is received on our bank account

* Dispatch and delivery days are Monday to Friday (no weekend or holidays)

* Cash On Delivery: surcharge EUR 15,60 (Germany - UPS) and EUR 6,- (Austria - Post)