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CANCELLATION POLICY

THE HEAT company

Cancellation right

You can cancel your order in writing (e.g. letter, fax, e-mail) within 14 days without giving reasons or, if the goods are delivered before this deadline, by sending the goods back to us. The deadline shall start upon receipt of this information in writing but not before the delivery of the goods (in the case of repeated delivery of similar goods not before the receipt of the first instalment) and also not before we have met our obligation to inform you according to art. 246 § 2 in connection with § 1, clause 1 and 2 EGBGB (Introduction to the Civil Code) as well as our obligations according to § 312g, clause 1, sent. 1 BGB in connection with art. 246 § 3 EGBGB. In order to met the cancellation deadline it shall be sufficient to send the cancellation or the goods in due time. The cancellation must be made to:

 

  • The HEAT company GmbH
  • Ennspark 20
  • 5541 Altenmarkt im Pongau
  • AUSTRIA
  • E-Mail: office@theheatcompany.com
  • Fax: +43 (0) 6452 / 404 33 - 33

Consequences of cancellation

In the case of a valid cancellation payments and services made on both sides and possible enjoyments (e.g. interests) must be given back. If you cannot give us back the service and enjoyment (e.g. use advantages) in full or in part or in a worse condition only, you must compensate us accordingly. You must compensate us for a worsening of the goods and enjoyments received insofar as the enjoyment or worsening can be attributed to a use of the goods which exceeds the control of characteristics and functionality.

"Control of characteristics and functionality" means testing and trying the goods as possible and customary in a shop. Goods which can be dispatched in packages must be send back at our risk. You shall pay the regular costs for this return if the delivered goods are the ones ordered and of the price of the returned goods does not exceed 40 Euro or, in the case of higher prices of the goods, if you have not made yet the payment or contractually agreed partial payment at the time of cancellation.

Otherwise return shall be for free. Goods which cannot be dispatched in packages are collected at your house. Obligations regarding the return of payments must be made within 30 days. The deadline starts for you with the declaration of cancellation or for us with the receipt of the goods.

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